Refund and Cancellation Policy

This policy applies to payments made on PropertyAround.com, operated by Ipropreneurs Realty Services (OPC) Private Limited, for membership plans and advertisements. Posting a basic listing is free and needs no payment.

What you are paying for

Paid plans and advertisements are digital services. They start as soon as your payment is confirmed: your plan is activated on your account, or your advertisement is scheduled or shown. We do not sell or deliver physical goods.

Cancellation

You can stop using a paid plan at any time. Plans are not renewed or charged again automatically. A plan simply ends on its expiry date.
To cancel a plan or an advertisement before it ends, write to us at support@propertyaround.com from your registered email address, with your order number.
Cancelling does not by itself create a refund. Refunds are decided under the rules below.

When we refund in full

Duplicate payment: you were charged more than once for the same order.
Payment taken but service not activated: your money was debited and the plan or advertisement was not activated within 2 working days of you telling us.
Advertisement cancelled before it starts: you cancel before the advertisement's start date.
We cannot provide the service: for example, we reject an advertisement or withdraw a plan before it is used.

Change of mind

You may ask for a refund within 7 days of payment if you have not used the plan. A plan counts as used once you have published a listing under it, received an enquiry through it, or used any of its paid features. Used plans are not refunded.

When we do not refund

The plan has been used, or more than 7 days have passed since payment.
An advertisement has already started running.
Your account or listing was suspended or removed for breaking our Terms of Use, for example false or misleading listings.
You did not receive the number of enquiries, buyers or tenants you hoped for. We provide a platform to advertise property and do not guarantee leads, sales or rentals.

How to ask for a refund

Write to [support email] from your registered email address within the period above.
Include your name, registered mobile number, order number, payment date and the reason.
We reply within 2 working days and tell you whether the refund is approved.

How refunds are paid

Approved refunds are sent to the original payment method through our payment partner, Razorpay.
We start the refund within 5 to 7 working days of approval. Your bank or card issuer may take a few more days to show it in your account.
Refunds are made in Indian Rupees for the amount you paid. Any charges your bank applied are not in our control.

Failed payments

If a payment fails but money is debited from your account, it is normally returned by your bank or by Razorpay automatically within 5 to 7 working days. If it is not, write to us with the payment reference and we will follow it up.

Free offers

Free listings and free promotional benefits, including the Founding 100 offer, involve no payment and so no refund.

Changes to this policy

We may update this policy. The version on this page on the date of your payment applies to that payment.

Contact

Ipropreneurs Realty Services (OPC) Private Limited
Chennai, Tamil Nadu
Email: support@propertyaround.com
Phone: +91 75500 02340
Working hours: Mon to Sat, 10 am to 6 pm